Accessibility statement
This is the formal statement. The accessibility page explains the thinking behind the design in plainer terms.
Conformance status
DampFix Scotland is designed to conform to Web Content Accessibility Guidelines (WCAG) 2.2 level AA.
The current conformance claim is partially conformant. The service has been built to the standard and tested by automated and manual developer checks, but it has not yet been audited independently, and has not yet been tested with disabled users. Until that has happened it would be wrong to claim full conformance.
Why this matters to a public body
If your organisation is subject to the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, a service you procure and put in front of tenants forms part of what you are accountable for. You should expect a supplier to tell you exactly where they stand rather than assert compliance. An independent audit is planned before the service is used for real reports, and a founding pilot is a natural point to test it with your own tenants.
What has been done
- Server-rendered HTML that works fully with JavaScript switched off
- Complete keyboard operation with a visible, high-contrast focus indicator
- One question per screen in the tenant journey, with a single page heading that also labels the group of answers, so a screen reader announces it once rather than twice
- Errors announced immediately, listed in a summary, and linked to the field concerned
- Text contrast measured throughout; all text meets or exceeds AA, most exceeds AAA
- Interactive targets meet the WCAG 2.2 minimum of 24 by 24 pixels, and the tenant journey uses far larger ones
- Readable and usable at 200% zoom and at 320 pixels width without horizontal scrolling
- Reduced motion, increased contrast, forced colours and dark mode preferences respected
- Reading level of the tenant journey measured at approximately age nine to ten
- Read-aloud and speak-instead-of-typing offered where the device supports them, and hidden where it does not, so nothing on screen promises what it cannot deliver
- Save and resume, so a journey does not have to be completed in one sitting
- No time limits on completing a report
- No CAPTCHA anywhere in the tenant journey
Known issues and limitations
Stated openly rather than discovered by your audit team.
- Interface language. The service is currently available in English only. A tenant can record a preferred language and access needs, which is shown to staff so an interpreter can be arranged, but the interface itself is not translated. Translation is planned.
- No independent audit. No third-party accessibility audit or user testing with disabled people has taken place yet.
- Read-aloud depends on the device. It uses the browser's own speech capability. On older devices the control does not appear at all. The telephone route is always available instead.
- Illustrations, not photographs. The pictures that help a tenant identify mould, damp, condensation and a leak are currently simple drawings, clearly labelled as drawings. Real photographs will replace them.
- Uploaded content. Photographs uploaded by tenants and technicians cannot have meaningful alternative text generated for them automatically. Staff can add a caption, and captions are encouraged.
- Exported case records. A case exports as an HTML document which is accessible in a browser. If it is then printed to PDF by the user, the resulting PDF has not been separately tested for accessibility.
Routes that do not require the website at all
No tenant is required to use a screen to report damp or mould. A report can be made by telephone to the landlord, in person, by letter, or through a support worker, carer, family member, neighbour or housing officer. A report taken that way produces exactly the same case, the same statutory deadlines and the same evidence trail as one made online.
Feedback and reporting a problem
If you find something you cannot use, please tell us. We treat accessibility defects as defects, not as feature requests.
- Email hello@dampfixscotland.co.uk
- We aim to reply within 5 working days
- Tell us the page, what you were trying to do, and what got in the way. If you use assistive technology, telling us which one helps us reproduce it.
If you are a tenant
Please report accessibility problems with the form to us, but report the damp or mould in your home to your council, housing association or landlord. We are a software supplier and cannot arrange a repair or contact your landlord for you.
Free independent advice about your home is available from Shelter Scotland and your local Citizens Advice Bureau.
Enforcement
If you are unhappy with how we respond to an accessibility complaint about this website, the Equality Advisory and Support Service (EASS) can advise you. Where the service is provided through a public body, that body's own accessibility complaints route also applies, and the Equality and Human Rights Commission is responsible for enforcing the public sector accessibility regulations in Scotland.
Preparation of this statement
This statement was prepared on 19 August 2026 by DampFix Scotland, based on the developer's own testing of the service, including automated checks that run as part of the build and manual keyboard, zoom, contrast and screen-reader-structure testing. It has not been verified by an external organisation. It will be updated when an independent audit is completed.