For councils, housing associations and co-operatives
You are not short of repairs systems. You are short of a defensible answer to one question: when did we first know, and what did we do about it?
What changes on 6 October 2026
The Investigation and Commencement of Repair (Scotland) Regulations 2026 add "substantially free from damp and mould" to the repairing standard and attach fixed timescales to it.
| Duty | Period | Clock starts from |
|---|---|---|
| Complete an investigation using a suitably competent person | 10 working days | Becoming aware of the report |
| Give the tenant a written summary of the investigation | 3 working days | Completion of the investigation |
| Commence any relevant work identified | 5 working days | Completion of the investigation |
The duties apply to Scottish secure tenancies and short Scottish secure tenancies, and to private residential tenancies. For social landlords, failure can bring compensation and the attention of the Scottish Housing Regulator.
Everything turns on one timestamp
All three periods hang off the moment the landlord became aware. If a report arrives at a generic inbox, is mentioned to a housing officer at a door, or is taken by a contact centre and typed up two days later, that moment is exactly what you will struggle to evidence.
What DampFix gives your organisation
A dashboard that sorts itself
Missed deadlines first, then anything due inside 48 hours, then new and untriaged. Nobody has to remember which case is closest to breaching.
Vulnerability visible at a glance
Babies under two, residents over 65, pregnancy, disability, repeat reports and long-standing problems are flagged on the case list, not buried in a note.
Roles that match how you work
Managers, housing officers, technicians, contractors and read-only access. A technician can record an inspection but cannot instruct a repair or export a case.
Strict separation between organisations
Your cases are reachable only by your users. Cross-organisation access returns "not found", and that boundary is covered by automated tests.
Your branding on the tenant route
Your name, your colours, your emergency number, on a link and QR code you can put on letters, tenancy packs, posters and the repairs page of your website.
An app for staff, installed in one tap
Officers and technicians install it from the browser — no App Store submission, no mobile device management rollout, no extra licence. It updates itself.
Case export on demand
One self-contained document per case with the full timeline, every duty and an integrity statement. Ready for a complaint, a tribunal, or the Regulator.
Questions your team will ask
We already have a repairs system. Why another one?
Most repairs systems record a job. They are not built to evidence a legal duty against a statutory clock, they rarely capture the moment of awareness distinctly from the moment of data entry, and they close a job when the work is done rather than checking 90 days later whether it actually worked.
DampFix is deliberately narrow. It does one regulated process thoroughly, and is designed to sit alongside what you have rather than replace it.
Will this create more complaints against us?
The duties and the deadlines exist whether or not you use software. What changes is whether you can show you met them.
The strongest position in a dispute is a dated, unedited record showing the investigation happened inside ten working days and the findings were issued inside three. That is what this produces. Exposure comes from missing the deadlines, not from recording them.
Can our contact centre use it?
Yes. Staff can log a report taken by phone, by letter, in person or from the repairs inbox, recording the true time it arrived. The resulting case is identical in law to one a tenant submitted themselves.
What about tenants who cannot use a web form?
The telephone and staff-assisted routes are first-class paths, not fallbacks. Beyond that the online journey is built for people with limited literacy, dyslexia, limited English or low confidence with technology — read aloud, speak instead of typing, pictures, save and resume, and no account. See the accessibility page.
Where is the data held, and who can see it?
UK-based hosting, encrypted in transit and at rest, with photographs encrypted on disk. Staff accounts require multi-factor authentication. DampFix acts as your data processor under a written agreement; you remain the controller. Full detail on the security page, and supplier due-diligence information — legal identity, insurance, sub-processors, service levels, business continuity and exit — on the procurement page.
Is there a mobile app, and will it need our device management team?
Yes, and no. The staff portal is an installable web app: an officer or technician opens it in the browser and adds it to their home screen. It then behaves like an app — its own icon, full screen, shortcuts to log a report or view deadlines — with no App Store submission, no device management rollout, no separate credentials and no update cycle to manage. It updates itself when the site does.
It does not store case details on the device. That is deliberate: case records hold names, addresses and health information, so a lost or stolen phone carries no readable copy. With no signal the app says so rather than showing a stale record.
Tenants are never asked to install anything.
Can it integrate with our housing management system?
An integration path is planned, and email import is on the roadmap. It is honest to say that no integration has been built yet. If you have a specific system in mind, that is a good conversation to have during a pilot rather than a promise to make beforehand.
Start with a controlled pilot, not a procurement
Sixty days, an agreed cohort of properties, weekly review and a written evaluation. No automatic long-term commitment.